For all returns, please use our Returns Portal.
You will need your order number and the email address used for the order in order to request the return.
Before making product returns, please be familiar with our Returns Policies.
If you have a specific question about your return, you may Contact Us.
Your satisfaction is important to us and we realize that there may be circumstances in which you need to return an item. To be eligible for a return, your item must be returned within 30 days of the original ship date and must be unused and in the same condition that you received it – unflawed, unmarked, uncut and in the original packaging with the invoice number.
If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. Also:
- we cannot accept returns of any item that is less than 5 yards;
- we do not refund shipping costs; and
- if your order is deemed returnable, you will receive a refund of your order less shipping charges.
To complete your return, we require a receipt or proof of purchase and the invoice number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
To return your product, you should mail/ship it to:
647 Hopewell Road,
Morganton, NC. 28655
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we pay for your return shipping, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, you can contact us at firstname.lastname@example.org.
Please read the remainder of our Fabric Policies on our Policy page.
A DuraleeFinds handcrafted furniture piece takes 4-6 weeks to be made from the time you place your order.
The normal delivery time is 3-14 business days after the furniture is shipped. The shipping time may be extended if the delivery is going to a remote location. Once an item has left the facility, we can track the shipment, but have no control over the transportation of the goods.
Items can be shipped directly to you by a nation-wide In-Home Delivery service and they will place the furniture into your home. They will not remove doors or move other furnishings in the home. Be sure the furniture ordered will fit into the delivery location. If the delivery is deemed difficult, you may be asked to sign a damage waiver for the items being delivered.
You may return an upholstered item for a refund of the merchandise total within 10 days of delivery; all you need to do contact us to arrange for return shipping at email@example.com. To be eligible for a return, your item must be received unused and in the same condition that you received it – unflawed and unmarked. Return credits are issued once the item is received and inspected. Please note, if you return furniture, the return shipping costs and a 25% handling fee will be deducted from your total refund amount. We do not refund shipping costs or handling fees. If the furniture cannot fit into the delivery location and must be returned, the return shipping costs and a 25% handling fee will be deducted from your total refund amount or you can request to receive a credit which can be used towards another furniture piece, in which case the return shipping costs will be deducted from the credit but not the 25% handling fee.
If you believe that your furniture has a defect or was delivered in a damaged condition, please contact us immediately. Any claim for workmanship defects or damage must be made within twenty four (24) hours, after receipt of the merchandise by emailing us at firstname.lastname@example.org. You should also note the damage on the carrier receipt. If we determine that the defect or damage is minor, we may choose to send a representative to repair it, at our discretion. You should note that we will not make payments for any repairs made which we have not authorized in writing. Failure to make a claim within twenty four (24) hours after receipt of the furniture piece constitutes your acceptance of the merchandise, that it was received with no workmanship defects or damage, and that you waive any and all claims related to the furniture.
Please make certain that you inspect the furniture immediately upon arrival, and if there is there is any damage or a defect noticed, email us at email@example.com within 24 hours of receipt of the furniture.
Returns should be shipped to:
647 Hopewell Road,
Morganton, NC. 28655
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping plus the 25% handling fee will be deducted from your refund.
Duralee Furniture products are handcrafted and may have minor variations. All dimensions can have slight variations. Wood finishes can vary from samples and exact matching is not guaranteed. Differences in fabric, and each craft person’s techniques can cause some variation from one furniture piece to another. The measurement of seat depth is a guide and is not intended to indicate comfort.
Please see the remainder of our Furniture policies on our Policy page.